Returns and Exchanges Policy

We want you to love your new furniture. If something isn’t right, we’re here to help.

Change of Mind Returns

We do not offer refunds for change of mind. However, we may be able to offer a store credit or exchange at our discretion, provided the following conditions are met:

• The item is returned within 7 days of delivery or collection

• The item is in original, unused condition with all packaging intact

• Proof of purchase is provided

All return shipping costs are the responsibility of the customer unless the item was faulty or incorrectly supplied.

Non-Returnable Items

Due to the nature of certain products, the following items cannot be returned or exchanged:

• Custom-made or made-to-order items

• Wallbeds

• Clearance or sale items

• Mattresses or bedding products that have been opened or used

Please choose carefully when selecting these items. If you are unsure, we recommend speaking with one of our team members prior to purchase.

Faulty or Damaged Items

If your item arrives damaged or has a manufacturing fault, please contact us within 48 hours of delivery with photographs of the issue. We will assess the situation and organise a repair, replacement, or refund in line with Australian Consumer Law.

How to Start a Return

To begin a return or exchange, please contact our team with your order number, details of the issue, and photos if applicable. Returns must be approved by our team before being sent back.

Contact Us

If you have any questions about our returns policy, please contact our customer care team via email or phone.