WHERE ARE YOUR PRODUCTS MANUFACTURED?
We source quality furniture from trusted makers around the world. Many of our products are made in Vietnam, China, and Indonesia, while others are proudly manufactured right here in Australia.

WHEN WILL I RECEIVE MY ITEMS?
Most of our items are in stock at our Warners Bay warehouse and can usually be dispatched within a few days. If the item is not in stock, Australian-made mattresses typically take around 2 weeks. Custom orders usually take 4 to 6 weeks to manufacture. We’ll confirm your estimated delivery timeframe by email after your order. Depending on availability, your order should arrive between 2 to 12 weeks.

WHERE IS MY CONFIRMATION EMAIL?
Once you place an order, we’ll email you a confirmation within 24 hours. If you don’t see it in your inbox, check your junk or spam folder. If it’s not there, just reach out to us and we’ll resend it.

PRICING
We accept Visa, Mastercard, American Express, and PayPal. Direct deposit is also available – just contact us for bank details. Cheque payments are accepted but require clearance before pickup or delivery, which may delay dispatch. All prices are shown in AUD and include GST. Prices may change without notice. If your card payment fails, check your card details, ensure it’s an accepted card, and confirm your billing address is in Australia. If issues continue, contact your bank to ensure funds are available.

WHAT IF MY ORDER ARRIVES DAMAGED?
We inspect all items before dispatch, but if your order arrives damaged, please contact us within 24 hours with clear photos of the damage. Once approved, we’ll arrange for a repair or replacement.

CAN I CHANGE MY EXISTING ORDER?
If your order is in stock and hasn’t been dispatched, changes can usually be made. For custom items, changes can only be made before production begins. Once production has started, changes are generally not possible – but we’ll do our best to help. Please contact us as soon as possible.

HOW DO I CANCEL AN ORDER?
If your order was placed in-store at one of our franchised locations, please contact that store directly. If you ordered online, get in touch with us and we’ll arrange a credit note if eligible.

CAN I RETURN ITEMS ONCE I HAVE RECEIVED THEM?
If you change your mind, we can offer an exchange or credit note within 48 hours of delivery. Items must be unused and returned in original condition and packaging. Approval is at our discretion and you’ll be responsible for all delivery and return costs.

PRODUCT VARIATION
Some of our imported products may vary slightly in size or appearance due to manufacturing updates. For example, a product pictured with plain doors may arrive with panelled doors. We aim to keep photos and descriptions updated where possible. Solid pine timber may shift slightly over time – this is natural and usually occurs early in the product’s life. If this happens during the warranty period, we will support you with repairs or adjustments as needed.