Refund & Exchange

Refunds and Exchanges – One Stop Pine Furniture

At Beds R Us & One Stop Pine Furniture, we want to ensure you have a positive and hassle-free shopping experience. We understand that sometimes you may need to return a product purchased online or in-store. To assist you, we’ve outlined our Refund and Exchange Policy below.

Proof of Purchase

To obtain a refund, exchange, or repair for a product purchased from One Stop Pine, you must provide proof of purchase. Acceptable forms of proof include:

  • Tax Invoice
  • Receipt or Delivery Note for online purchases (please note that a confirmation email is not sufficient proof of purchase)
  • Finance Documentation

We will make every effort to locate your transaction receipt through our system. However, if you’ve lost or misplaced your tax invoice, we will accept a bank or credit card statement if the amount directly corresponds to the purchase. Please note that multiple-item purchases may limit our ability to verify proof of purchase.

Refunds

  • Refunds will be processed using the original payment method.
  • If you paid by credit card, any refund will be processed back to that card.
  • Refunds are only available to the customer whose personal details are on the tax invoice.

Our goal is to ensure you are satisfied with your purchase. If a refund is warranted, we’ll handle it quickly and efficiently.

Returns

We will accept product returns and provide a refund, exchange, or repair if:

  • You can provide proof of purchase.
  • The product is not of merchantable quality.
  • The product does not match the sample or description provided.
  • The product is not a special order item.

The decision on a return will be made by the store owner or our online team, depending on where the item was purchased.

Defects and Damages

f you receive a product that is defective or damaged, you are entitled to a refund, repair, or replacement as outlined in our warranty document.

How to Report a Defect:

  • Report any faults or defects to Beds R Us & One Stop Pine (where the item was purchased) within 7 days of noticing the issue.
  • We will assess the damage and provide a solution that best meets your needs.

To make a warranty claim, contact the store of purchase or our online team.

Change of Mind Policy

At Beds R Us & One Stop Pine Furniture, we want you to love your new furniture. If the product doesn’t fit or isn’t what you expected, we are happy to offer an exchange for a different item.

 

However, please note:

  • Refunds are not normally provided for change of mind purchases.
  • Special orders cannot be returned or exchanged.

Conditions for Change of Mind Exchanges:

  • The item must be returned within 14 days of purchase at your own expense.
  • Proof of purchase is required.
  • The product must be unused, in its original condition and packaging, complete with any instruction manuals, assembly instructions, and accessories.

We recommend carefully previewing your order before completing your purchase to ensure it’s the right fit for your home.

Why Shop with Beds R Us & One Stop Pine?

With over 30 years of experience serving customers across Newcastle, Sydney, and the Central Coast, we pride ourselves on offering high-quality, Australian-made furniture. Our Refund and Exchange Policy is designed to give you peace of mind with your purchase, whether you’re shopping in-store or online.