Phone 1800 744 802
Open 7 days
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Delivery Available
Delivery
Flat rate furniture delivery
We offer furniture delivery to the most popular destinations in Australia at amazing flat rates:
- Newcastle and Warners Bay $75 +
- Maitland $85
- Sydney metro $88
- Central Coast $88
- Melbourne metro – From $180 ( It can be cheaper a quote is required, depends on how many items and what size they are)
- Brisbane metro and Gold Coast – From $180 ( It can be cheaper a quote is required, depends on how many items and what size they are)
- Wollongong – From $120
- Canberra metro – From $180 ( It can be cheaper a quote is required, depends on how many items and what size they are)
- Sunshine Coast metro and Geelong – Quote required
Depending on the amount of items ordered delivery prices may change but we will do everything we can to keep delivery cost to the flat rate costs provided. On check out an email will be sent to you within 24hrs confirming delivery price.
Custom furniture delivery quotes
If you live in regional NSW, regional VIC, regional QLD, Northern Territory, Western Australia, Tasmania and areas of South Australia, we can arrange special delivery for you. Once you have placed your order we will confirm product delivery estimate and confirm your delivery price.
When will I get my items?
Most of our furniture is in stock, however certain items will be made to order depending on colour, size or combination chosen. For these items it may take a little longer to arrive but we believe the quality build, awesome prices, and unbeatable value make it worth the wait.
We also work with our manufacturers to reduce lead times and avoid delays, so it’s not unusual for customers to receive their orders sooner than we’ve estimated. For items not in stock we aim to have them arrive at your door between 4 to 12 weeks after placing an order depending on where the item is made.
Once you’ve placed an order, we send you a confirmation email telling you how long we expect delivery to take. You can always check in with us to get a progress update, just flick us an email or drop us a line.
How will my items be delivered?
As soon as your items are ready for dispatch from our warehouse, we’ll call you to let you know and advise when you can expect delivery. We will also provide you contact details for our delivery partner in case you want to speak to them directly. Our delivery partner will then call you as soon as the item is at their distribution centre and is being scheduled for delivery to you. They’ll propose a delivery date and time frame. All items will be delivered to the room of your choice, but please remember that it’s your responsibility to check that the items will fit through doors and staircases in their packaging before you place your order.
If I order several items, will they be delivered at the same time?
It depends. Our furniture is made by a number of different manufacturers, so if items need to be ordered in they can arrive at our warehouse at different times. We can either hold your items until they all arrive and deliver them together or dispatch them separately. Separate delivery of items however will attract additional delivery charges. In some cases it may be more economical to have the item delivered directly to you from the manufacturer, in which case you will not be charged additional delivery fees.
Can I change my delivery address?
Of course! Keep in mind though that there may be a different delivery fee depending on your new address. Just contact us and we’ll confirm all the details and any change in delivery fee. You can do this at any time up until 24 hours before we dispatch your items for delivery from our Warehouse. If your items have already been dispatched and delivery has been attempted you may be charged for arranging re-delivery.
How can I contact the delivery company?
We work with a number of delivery companies, and there’s no point contacting them until we’ve dispatched your item to them, at which point we’ll be able to give you more specific details. They’ll contact you directly when this happens too, so don’t worry. We’ll update you at every stage of the delivery process until then, but if you have any questions, do get in touch with us.
It’s been longer than estimated lead time and I still haven’t received my order, what should I do?
Firstly, we’d like to apologise. We work hard with our manufacturers to reduce lead times and avoid delays, which we let you know about as and when they arise. If you’ve been waiting longer than you should have and you haven’t heard from us, please send us an email so we can follow up your order and come back to you with an update.
What happens if I’m not there when my items are delivered?
Our delivery partner will contact you before the delivery to propose a delivery date and time frame, and give you the option to reschedule this if it’s not convenient. If you’re not at home at the agreed time, your item will be returned to their warehouse, and a card will be left at your door. We can arrange re-delivery but this might incur an extra delivery cost at the rate originally paid.
In all cases we’d advise you try and be there on the original delivery date, so you can receive and enjoy your items as quickly as possible. Please contact us should you need help arranging redelivery.
I’ve tracked my order with your delivery company and it says it has been lost or has already been delivered, but I don’t have it. What should I do?
We use specialist third party delivery partners to deliver your products to you as efficiently as possible. In rare cases they might experience a few hiccups, communication issues, or IT tracking issue. Don’t worry, we’re here to help. If you still haven’t been able to track it down, just get in touch with us.